Frequently Asked Questions
Everything you need to know about your Serene Western shopping experience.
What is the typical shipping timeframe for my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Since we specialize in Western-inspired fits, we recommend measuring your bust, waist, and hips to compare against our specific garment measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
Are your materials sustainably sourced?
At Serene Western, we prioritize quality and ethics. We work closely with manufacturers who utilize high-quality denim, organic cotton, and ethically sourced leather accents.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.